Terms and Conditions
1. What you get from us
- Our absolute commitment to be great partner to you. Our agenda: Your growth!
- We meet for sessions lasting ~1h each.
- You get AI (Otter) transcripts for your coaching conversations in all major languages (English, German, and others). Check with us if in doubt.
- We guarantee improvement in your coaching technique and increased impact. We offer full money-back guarantee, if you are not satisfied.
2. What you bring in
Mentor Coaching is about assessing one of your real coaching conversations against coaching competencies. As part of this process, you will share real coaching conversations with us in a confidential manner. We will review and assess your coaching skills and then provide collaborative feedback in a 1h session to help you understand strengths and opportunity areas.
- You bring a new Coaching Recording submitted at least 1 week before every session uploaded to your ‘My Files’ Section in intellicoach.com.
- Please submit a clear idea what you want to focus on in our 1h Mentor Coaching sessions. Please share with us via email at least 24h before the session.
- Please submit a simple self-assessment about how your coaching skills to us latest 24h before the mentor coaching session. Use either the provided word file or pdf and annotate/comment on what the coach did in the session. Highlight the coaching competencies that you can identify. We will share more details with you as we engage in this process.
- To get the best out of your engagement, you should submit coaching sessions that build on the learnings from the previous mentor coaching session.
- You bring in the willingness to grow and explore areas beyond your comfort zone. You come into this with high Courage, Humility and Discipline.
3. Duration and Investment
We strongly recommend that you complete your mentor coaching sessions in a timely way.
As a rule of thumb, if you purchase 3 sessions, you should complete in 3 months. If you purchase 5, you should complete in 5 months.
We offer multiple packages for Mentor Coaching as outlined in the payment section above.
Why do we not offer single Mentor Coaching Sessions? The success of mentor coaching materializes over time. We work with you to understand what works and what does not and to adjust over time. A minimum of three sessions is typically required for material change and improvement to show.
The first mentor coaching session will start after full contract payment is made.
4. Definition of Coaching
Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation / development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
5. Definition of Mentoring
Mentoring is a semi-structured guidance whereby one person shares their knowledge, skills and experience to assist others to progress in their own lives and careers. A mentor is accessible and prepared to offer help as the need arises – within agreed bounds. Mentoring is more than ‘giving advice’ or passing on what their experience was in a particular area or situation. It is about motivating and empowering the other person to identify their own issues and goals, and helping them to find ways of resolving or reaching them – not by doing it for them, or expecting them to ‘do it the way the mentor did it’, but by understanding and respecting different ways of working.
7. Definition of Mentor Coaching
Mentor Coaching is an essential component of professional-level coach-training and growth as a coach.
It consists of coaching and feedback in a collaborative, appreciative and dialogued process based on an observed or recorded coaching session to increase the coach’s capability in coaching, in alignment with the ICF Core Competencies.
Mentoring provides professional assistance in achieving and demonstrating the levels of coaching competency and capability demanded by the desired credential level.
6. Coach-Client Relationship
A. Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)”. www.coachingfederation.org/ethics. It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.
B. Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
C. Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.
D. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program
The parties agree to engage in a Mentor Coaching Program through a combination of in-person and online meetings. Coach will be available to Client by e-mail in between scheduled meetings as defined by the Coach and the Client.
The time of the meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time. If the meeting is online, the Client will enter a zoom meeting room provided by the coach. If the meeting is in-person, coach and client will agree on a suitable location beforehand.
For mentor coaching, the client will provide the coach with a recording (ideally video), in either English or German at least 1 week ahead of the scheduled session. Coach will provide a technology solution for client to upload and store their recordings and provide a machine-learning transcript in time for the mentor coaching session.
Coach will provide the transcription with annotation as a word file to client during the session.
During the session, the coach will help the client understand strengths and areas of opportunity in terms of the application of coaching core competencies. The client will choose their own path forward in applying the learnings from the session.
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
10. Release of Information
The Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coaching Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by the ICF. By agreeing with this release, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship. No personal notes will be shared.
According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.
Note that our engagement will not be contingent on your agreement with this clause.
By purchasing this package, you agree that we may store your basic information as outlined in this clause.
11. Session Cancellation Policy
Client agrees that it is the Client’s responsibility to notify the Coach 24 hours in advance of the scheduled calls/meetings. Coach reserves the right to bill Client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting.
12. Record Retention Policy
The Client acknowledges that the Coach will retain client documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than 3 years, available for the client upon written request.
Either the Client or the Coach may terminate this Agreement at any time with 2 weeks written notice. Paid fees are non-refundable except for reasons of client satisfaction on the quality of the mentor coaching service rendered. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.
14. Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
15. Entire Agreement
This document reflects the entire agreement between the Coach and the Client. It reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.
16. Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.
19. Applicable Law
This Agreement shall be governed and construed in accordance with the laws of the Singapore, without giving effect to any conflicts of laws provisions.
20. Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.
What happens next?
- We contact you within 1 business day via your order email address to confirm your order.
- We then communicate to get you ready for submitting your first Mentor Coaching recording!